Application Outsourcing Transition Manager

Job Responsibilities:

•Overall Transition Project Planning, setting up timelines, project governance, project monitoring and tracking, status reporting, etc.
•Establish the Front Office and the Back office governance structure and roles and responsibilities
Initiate the process for the Transition & service delivery. Responsible for the Transition
•Risk & issue management – creation and maintenance of risk and issue register
•Set-up and ensure the smooth routine reporting mechanisms
•Set-up the smooth communication mechanisms between transition team and client
•Monitor knowledge transfer activities for completeness and perform KT operational acceptance to ensure that the KT is sufficient.
•Ensure that the scope of the services to be transitioned, and the SLAs expected from the service delivery are clearly understood and agreed upon by all stake holders
•Establish the roles and responsibilities of all parties involved in the transition, and subsequent service delivery
•Drive the activities around setting up the infrastructure. Ensure that the required hardware/software is in place; the connectivity is established and is adequate for sustained service delivery
•Drive activities related to project staffing and mobility, including recruitment, on-boarding, skill-gap analysis, organizing training programs, planning for travel, etc.
•Involved in readiness assessment before cutover
•Work with the Services Delivery Manager to define the process and procedures for service delivery
•Hand over the service delivery to the Service Delivery Manager. Perform post-implementation review and document lessons learnt

Job Requirements:

•Minimum 12 years of related IT experience, of which 8 years of successful program/transition management
•Start-up experience in Transition management or Program Management Office Director
•Experience in integration, development, and deployment of large scale, multi-platform, multi-vendor information systems. Large-scale program management of multi-service line teams, including strong management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management and earned value, resource management, QA, negotiations, contract negotiation and management
•Demonstrated understanding of the commercial outsourcing business – Tier 1 or MNC firm experience preferred
•Business development and proposal presentation experience – shaping value propositions with clients, crafting solutions, driving proposals
•Applications outsourcing experience required

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1.Current salary
2.Expected salary
3.Reasons for leaving (Past and present employment)
4.Notice period

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